Just click here and follow the prompts to sign up for service.

If you are unable to schedule a pick-up, we either do not currently service your area or you have outstanding unpaid invoices from previous orders. Log into your account here to determine if this is the case.

Once you sign up, select the plan that works for you. For recurring service (and a discount), you can choose “weekly”, “biweekly” or “monthly”. If you prefer more flexibility, you can choose “Not Now” and only use the service as needed.

Next, you will select your pick-up day and  customize your service exactly to your preferences including type of detergent, softener, folding and drying preferences.

Lastly, enter your billing information. You will receive a confirmation text, as well as a reminder to have your laundry ready for pick-up the evening before, and additional follow-up texts throughout the process until the following day’s delivery.

Our professional, fully customizable laundry service is always done exactly the way you want it.

To approximate the number of pounds of laundry you have, consider a normal sized load for a residential washer is about 10-12 pounds of laundry. How many loads do you have? Multiply that by 10-12 for an approximate total weight. For a more precise measurement, you could even weigh your laundry bag on a bathroom scale at home (though it may be slightly different from our scales as they are calibrated regularly.)

Yes, we service both residential customers as well as commercial accounts, including various hotels, salons, and Airbnb’s. 

We also offer smoke remediation services and have been successful at getting out many lingering smells.

If you are a Recurring Customer, click on the left-hand drop-down menu, go to "Account" and select "Care Preferences". It will show your previous preferences and you can adjust them accordingly. Click here to access your account.

If you are a New or By Request Customer, simply set up your preferences when you schedule your pickup. 

Once you have selected your service plan and signed up for service, you will receive a confirmation text. You will then receive additional texts throughout the process including a reminder the evening before pick-up to have your laundry ready, texts confirming pick-up, and throughout the process until clothes are delivered clean to you the following day.

Yes, there are no contracts and you can cancel a specific pick-up or a service plan at any time. Our family-owned, local company believes in earning your business one order at a time.

For delivery orders, your laundry is always returned to you the next day.

Where you would like your laundry picked up from and delivered to is completely up to you. Ideally, you want to choose a space you feel it will be safe from the elements (a porch, garage, or to your door). Be sure to indicate both your pick-up and drop-off instructions when you sign up for service. 

We charge $3.00 per pound  (minus a 12% discount for “weekly”, “biweekly” and “monthly” service plans, about $2.75 per pound).  Additional per piece pricing for bulk items are listed during sign-up before you complete the process.

Yes, all pick-up and delivery orders have a $45 minimum.

Your laundry is weighed before it is washed (dry) on our commercial scales.* All bulk items eligible for per-piece charges are removed before weighing.

*Our scales are calibrated and tested annually by the Department of Weights & Measures to ensure accuracy.

A credit or debit card is required during the sign up process. The card will not be charged until your laundry has been processed. At that time, you will receive an invoice by text for the billed amount.

Just log into your account and click the lefthand drop-down menu, select "Account" and then "Payment" and you can adjust your billing information. Access your account here.

Just log into your account here and you can cancel from there.

If your credit card is declined, you will receive a notification text when it is charged. At that time, log into your account and update your billing information accordingly.

No, all customer orders are kept separate throughout the process, in the washers, dryers, and when folded.

Though our processes ensure all orders are kept separate and all bags properly tagged, mistakes may occasionally occur. If this happens, please notify us immediately so we can correct the mistake. Email our team at info@laundrymountain.com or call us at (918) 998-7950.

If your order has not been cancelled before our driver is enroute to your address and no laundry is picked up, you will not be charged a missed pickup fee, but our driver may reach out to you.